Account issues, product questions, or just need a hand — we’re here.
Reset Your Password
Lost your credentials after the site update? Reset your password here and regain access to your account and downloads.
Reset password →Update Your Account
Update your name, email, country, and notification preferences from your account dashboard.
Go to My Account →Email Us
Can’t resolve it yourself? Reach out directly and we’ll get back to you as soon as possible.
[email protected]During our recent website overhaul, some account credentials were reset. Use the password reset tool with the email address you originally registered with. If you no longer have access to that email, contact us at [email protected] and we’ll help you recover your account manually.
All your purchases and downloads are safe. Once you log back in, head to My Account → Film Library to re-download your products. If anything is missing, email us with your order number or the email you used at checkout.
Go to My Account → Account → Edit Details to set your country. This is required for checkout. Once saved, your country is locked to prevent tax issues — contact us if you need to change it later.
Each product download includes a README with installation instructions for your specific software. For general help, check our Lab Notes for tutorials and guides.
